Always friendly, honest, respectful, & professional. When I called to schedule an oil change, they were able to get me in that same morning. I dropped off my 2009 Honda Fit, then walked the block or two to Starbucks for a coffee. They called me an hour and 15 minutes later saying my car was ready. A couple years ago they printed out a list of recommended service that was due and I had misplaced that list and never done any of it so I asked for an updated list. They printed it and gave it to me but there was no pressure to schedule any of it. No upselling. If they had told me any of the services would affect my safety, I would trust them about it. Tim's is our Go-To for our automotive needs.